Should you decide to cancel after your order has been placed please email us. Just let us know your order number and name and we will cancel the order out of our system for you.
If your order has already shipped please note you will be refunded for the cost of the product only and you will be responsible for return shipping charges to get the product returned back to the Leavenworth Nutcracker Museum. It may also be subject to a restocking fee. Please see Returns and Exchanges below. Products online that are marked "Shipping & Handling included" are not considered to be free shipping.
Returns and Exchanges
Please confirm the items arrived safely and intact right away upon delivery from USPS. All claims for damaged items must be filed within 7 days of receipt of your order. Please keep all packing material and the box merchandise was shipped in for inspection in the result of product damage; failure to do so can result in a rejected claim or refund. You must email for return or exchange authorization to start the return or exchange process and include your order number and shipping information. Returns and exchanges can be accepted for up to 10 days with approval from the Nutcracker museum by email and item(s) must be returned within 10 days after you receive approval.
Item must be in new condition, unused, in its original packaging, and in re-saleable condition. The Nutcracker Museum reserves the right to refuse return of any item that is missing any part of its original packaging, appears to be used, altered, or damaged, or is in any way considered to no longer be in re-saleable condition.
Customer is responsible for all shipping and handling fees back to the Nutcracker Museum including insurance in the event that the package is lost in transit.
Product(s) returned through no fault of Nutcracker
Museum will be subject to a 15% restocking fee and original shipping
cost. All returns must be shipped prepaid and goods must be in resalable
condition and include all original packaging, no tears, markings or
missing pieces. Please fill all voids in the shipping carton with
packing material where needed to insure items are not damaged during
shipping. Free Shipping only applies if you keep your item(s) ordered,
original shipping cost will be deducted from your credit. You are
responsible for all shipping cost to return the merchandise back to the
Nutcracker Museum and also shipping cost for any exchanges.
Damages in Shipment
Items returned due to damage in shipment must have prior permission by email for the return. The damage must be noted in detail and photos of damage may be required. If we authorize the damage return, return shipping will be at the expense of the Nutcracker Museum. The Nutcracker Museum reserves the right to refuse the return of any item that is missing any part of its original packaging, appears to be used, altered, or damaged, or is in any way considered to no longer be in the condition it was before it was shipped from the museum (not including any of the documented damage). If you crack a nut with a nutcracker ordered, it is considered a used item and voids the return authorization. The return will be rejected even though there was a claim of damage.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
Federal ID #91-2143303
A Non-Profit 501(c)3 Organization
735 Front Street
P.O. Box 2212
Leavenworth, WA 98826
Open 7 Days a Week
1:00PM - 5:00PM
"To foster and encourage the interest of the general public of the importance of nuts in the diets of humans throughout history and in the evolution of the nutcracker. No other tool or collectible has shown such a wide diversity of material and design as the implements used to crack the hard shell of a nut"
Adults - $5.00 (Ages 17 - 64yrs)
Seniors - $3.50 (Age 65yrs +)
Youth - $2.00 (Ages 6 - 16yrs)
Child - FREE (Ages 0 - 5yrs)
Military & Families - FREE